Frequent questions
How can I contact Spilucco? Visit the Contact Us page and choose your preferred method: you can message us on WhatsApp, send an email, or call. Our customer service team provides quick and easy support.
The product doesn't meet expectations. What can I do? It's simple: send an email to info@spilucco.it with your information and, if possible, your order number. Describe the problem with the product you received, attaching a picture if possible. We will do our best to resolve the issue immediately.
What are the shipping times to Italy? Visit the Shipping and Delivery section, where you'll find all the information you need based on your location.
From which foreign countries can you purchase? Visit the Shipping and Delivery section, where you'll find all the useful information based on your country.
How to get free shipping in Italy? Simply place an order of €69.00 or more and shipping will be free.
How to order your products? You can place an order directly through the online shop, by WhatsApp , or by sending an email to info@spilucco.it .
How do you package perishable products? Visit the Packaging section, where you'll find all the useful information and a video on the packaging procedure used for temperature-controlled management. The certified TempGuard system is 100% recyclable Kraft paper packaging refrigerated with Recycold cold accumulators. This packaging is always free.
How can I track my order? After your order ships, you'll receive an email with a tracking code. This will allow you to track your order until it arrives. Delivery times are listed on the Shipping and Deliveries page.
What payment methods are available to purchase your products? You can use any credit card, your PayPal account, Satispay, or pay by bank transfer.
The courier can't find anyone during the delivery. What should I do? Two delivery attempts are scheduled. If the second attempt is unsuccessful, the package will be held at the courier's warehouse. In this case, you will need to contact the courier to release the package. (Spilucco cannot be held responsible for any delays in delivery.)
What should I do if my package is damaged? If there are any anomalies, please sign the carrier's delivery slip with reservations, using only the words "DAMAGED PARCEL." Any quality anomalies or breakages must be reported within 8 days of receiving the goods.